ashley o.

They advertise a free resume builder until you go to print it. Then it says its a $1.99 to download it once you sign up for the monthly subscription but you must cxl it before 14 days or you will get charged. After I got the resume that I paid for I went on to cxl the account but could never find where it says to cxl the account. So I sent a message through their site, where it says they get back to you in 24 hours, stating that I couldn't find where to cxl my account so I was putting it in writing that I wanted to cxl. I have yet to get a confirmation that it was cxled and today I find that my card was charged $35.80. At this point im furious so I call to let them know that I had cxled but still got charged and they basically tell me I must have sent it to the wrong email address, even though I sent it through their website, and why didn't I call to cxl it. I explained I thought it was already cxled because I sent them the cancellation via their website email and I was told by a rep Lacey and a supervisor Jasmine that basically I should have cxled it the right way and since I didn't they would only do a partial refund?!?!? Needless to say, I'm not happy at all and I would NEVER refer them to anyone. As a matter of fact, I would tell people to run from this company with a quickness