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I received an email stating my order had been cancelled when I expected it to have shipped already. I was expecting this product for an event and this notice was extremely inconvenient. This service was unreliable and unprofessional.
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This is my second review on this issue. I purchased this gown from DHGate for my granddaughters...
Dear Ashley N.,
I understand the need for concern, so let us do our best to help you with this. But first, can you please just provide us the Order Number (PO#)? That way, we can pull up the order details on our end.
To get the order(PO#) number please do the following:
[1] Login to your DHgate account.
[2] Go to "My DHgate".
[3] On the left hand portion of the screen you'll see "Orders".
[4] Under Orders, click on "Active Orders"
[5] It will show you a page with all the orders that are still active, look for the specific item of concern and you'll find the PO# on the left side.
Once we have your PO#, we will continue in helping you with this issue. If you have any other concerns, please feel free to message us back.
Regards,
Sil
DHgate.com