Ashley N.’s Reviews of Roommates.com & more

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7/18/15

I am very disappointed with this "service". I had very few matches because I have a nine year old daughter, which is to be expected. It takes a very open-minded non-parent to welcome a kid into their home. However, I did have a handful of matches. Of those 5-6 matches, 3 were VERY CLEARLY SCAMS. They had poor writing skills or English was their second language although they all claimed to be from the "States" and have a recently deceased father. They all sent a list demanding that documentation be signed saying that we're reserving to be their roommate sight unseen and that we had to send security deposit and first month at the same time. They were all unavailable until several months in the future, and oddly none had friends in the area to show the place although they all "lived there". Highly unlikely! One stopped replying immediately and deleted their posting once I started asking questions. Another challenged me and asked me what was wrong with me, why would I think that it was a potential scam (10 messages in) when they still refused to show me the place, told me I could drive by, and were still asking for money. Horrible experience!

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Customer-Support -. – Roommates.com Rep Over a year old

Hello,

This is Roommates.com Customer Support.

I am sorry to hear you came in contact with a scammer on the site. Roommates.com is a bulletin board service so there will always be some people that are not on the site for the right reasons, but we try to remove them as quickly as possible.

If you paid for a membership and the message received was a scam message, you are entitled to a refund.

We are doing all we can to protect our members and keep scammers from posting on our site. When a fraudulent account is detected by our Fraud Department, the account and any messages sent from that account are automatically removed in order to protect the legitimate members of Roommates.com. Unfortunately, many times scammers don't make themselves known until they get you to email them through their private email address, which Roommates is not privy to. We do offer some helpful tips to recognize scammers and avoid some pitfalls on the Support tab on the site.

Every profile also has a Report Member button in the upper right hand corner that can be used to send the account information of a suspected scammer to our Fraud Department for review. You can also send the Nicknames and/or Email Address of any profile you believe to be fraudulent to scamalert@roommates.com. If the account is found to be fraudulent it will be deleted.

We hope you will give us another try. Please contact our Customer Support through the website and we will be happy to assist you with a refund if you paid for a membership.

If you have any further questions, please don't hesitate to contact us at support@roommates.com.

Roommates.com Customer Support
support@roommates.com