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Ashley G.

Contributor Level

Total Points
82

1 Review by Ashley

  • Groupon

8/1/14

UPDATE: Please ignore my 5 star review below and save yourself the hassle of being incredibly frustrated by avoiding ideeli. I was a huge fan of this site until they sent me wrong items that were of lesser value than what I paid - TWICE IN A ROW.

When I first contacted them about them sending me the wrong item, they said I had to ship it back to get a refund. Fine, but they should have given me a refund the second I shipped it back, especially seeing as how I used their shipping label and they can track shipping that way and oh yeah, that little part about sending me the wrong item. Secondly, I sent the product back and didn't receive a refund for three weeks until I wrote an angry email to customer service.

Now I just received a pair of pants that look nothing like the picture and are clearly of much lesser value than what I paid. This is ridiculous - it honestly feels like a scam. Last time I will be shopping there - I mean, the last two times I ordered one thing and got something completely different. So unless you're into that sort of thing, AVOID IDEELI._________________________________________________________________________

Hi!

I'm going to break down my rating by a few key categories. This is just the experience I've had using ideeli since around April 2014.

MERCHANDISE: The products (the ones I have purchased, at least) are good quality, authentic, designer pieces. They fit well and look like the pictures on the site. The prices are awesome - so awesome that a lot of times when I get around to checking the site by mid morning-noon, a lot of pieces are sold out. That's one downfall of a "flash sale" site, but that's to be expected.

PRICES: I'd say their pricing is very similar to TJ Maxx/Nordstrom Rack. Their sales are insanely good - I'm talking Free People pieces for $10!

DELIVERY: I have always received my deliveries within a week. This last delivery came within 3 days!

CUSTOMER SERVICE: I did receive an item with a small ink stain on the back. I emailed them and they emailed me back within a day, saying they would refund my credit card immediately and to dispose/donate the top as I saw fit. I thought that was pretty nice - a lot of companies won't refund you until they've even received the defective item back.

To sum it up, great customer service, great deals, great site. It's awful that other people have had bad experiences - like I mentioned, I've been using ideeli since April 2014, so hopefully they've really improved their processes since previous incidents. Hope this helps :)

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DeeDee L. – Groupon Rep

Hi Ashley,

Thanks so much for your feedback here on SiteJabber. I really appreciate your kind words about our company and customer service. I'm thrilled you like the products you ordered and get them quickly. While you said items you've wanted are sold out, I do hope you're adding them to your wait list since it is always possible that the item you want could come back from a return or cancellation and you could be the person to receive it. As we are a flash-sale site, this type of thing can happen but I do hope you've been able to get many of the item you want.

As a thank you for this glowing review, I'd like to upgrade your account to 1st row membership so that you can get into all sales 1 hour early and have more of a chance to get items before them sell out. Please send me a message with your username or email address your ideeli account is under and I'll be happy to do that for you. Thanks for being a part of ideeli.

Best,
Jason Faria
Director, Customer Service

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