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Ashley G.

Contributor Level

Total Points
90

1 Review by Ashley

  • Soufeel

12/19/13

The website gives the impression that this company is well put together and legit. I ordered and item on 12/09/13 upon finalizing my order i was told i would receive a confirmation email with my tracking number. I never received the email so i have no way of knowing if my order was even shipped, processed or whatever the only thing i am sure of is that they wasted no time charging my debit card. I have called the customer service number repeatedly over the past week and every time i am told that there is no one to answer the phone even though the customer service line is supposed to be 24/7 i have also sent muiltiple emails to the customer service email and yep you guessed it i have not received a response to my emails either. This company has the worst customer service that i have ever experienced in my life. I will never use this company again and will bad mouth them to any other person thinkinh of ordering from them even if i receive my item because they are shady and cant be trusted to do anything but take your money as soon as you click submit order and you never here from them whether you actually get the product or not but i guess since they have your money already then it doesnt really matter.

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SOUFEEL J. – Soufeel Rep

Dear Ashley, we reply all e-mails and if you didn't receive e-mail, please check your email spam folder.
We want to know if you already received the parcel. If you still have any problem, please feel free to contact us at cs@soufeel.com or contact us by online chatting. We will certainly help you solve your problem. Thank you for your support.

Ashley Has Earned 10 Votes

Ashley G.'s review of Soufeel earned 10 Very Helpful votes

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