Ashley F.

Obviously, this website is a complete scam. However, I seem to have been able to get my money back completely. I literally just did this. I realized what had happened right away, and was on the bank site, this site, and google quite quickly. It only took me about an hour of searching, reading, and talking before getting my refund. Hopefully the refund actually goes through, and it's not just another scam. Also, the phone number for the business is at the bottom.
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02:01:46 PM [Ashley] No where on the site did it say that registering would charge me money. There was no confirmation of an order, nothing. I did not want to pay for this site, and I want my money back.
02:03:22 PM [SANDRA]
Thank you for contacting ZBiddy Customer Support.

My name is SANDRA. How may I help you today?

02:03:31 PM [SANDRA] It will be my pleasure to assist you today. May I please have the email address you used to register?
02:03:39 PM [Ashley] ---------
02:11:09 PM [SANDRA] Is your name Ashley -----?
02:11:15 PM [Ashley] Yes.
02:16:09 PM [SANDRA]
When you registered, it is for free but buying bids is not for free. You cannot participate in any auction if you don't have bids. You were given an option when you registered if you want to buy bids.

I located your account and I see you purchased a $79 Bid Package. With 235 Bids I understand you have spent $79 with us already. I would like to offset that cost with $100 Dollars in gas certificates. You will have $100 dollars in Gas and a choice of 1000s of products, you will truly be getting your monies worth.

So, if that's alright with you, I'm going to send you your gas certificates to -------. Was that the correct email?

02:18:14 PM [Ashley] There was no information on the site that registering with the site would be buying the bids. The registration was to redeem the item won with the free token.

The only money I have spent with the site was the money scammed off of my card.

I don't have a car. Is there any other option?
02:21:36 PM [SANDRA] I'm sorry but everything was clarified to you. You were given an option to purchase bid package together with the item that you won and you did that it why you were billed.
02:21:44 PM [SANDRA] I would like to see what can be done today to try to help you out. Let me check with my manager. Please hold on for a very brief hold.
02:23:26 PM [Ashley] No where on the site did it give me any option to buy a package. After registering, the next page was a "bundle package" page for hotels, gas, etc, and I skipped past those. There was no option and no confirmation.
02:28:11 PM [SANDRA] We do apologize if you overlooked it. I would like to see what can be done today to try to help you out. Let me check with my manager. Please hold on for a very brief hold.
02:29:10 PM [Ashley] There is no "overlooking" if it is not there. I can't overlook something that doesn't exist.
02:29:41 PM [SANDRA] Let me see what I can do for you so please bear with me. Thank You!
02:32:15 PM [SANDRA]
Great news, my manager said I can leave you with the $100 in gas and I can give you half of your initial purchase back.

So, if that works for you I will be returning $39.50 to your credit card and sending the Gas Certificates to --------. Is that the best email address?

02:34:40 PM [Ashley] You can give me half of my money back? I'm a college student. I tried to sign up for this site in an attempt to get things I need for school. That other $39.50 that's going into your company's pocket could be used for my food to get me through an entire month, or a book that I need for class.
02:35:31 PM [SANDRA] I am sorry you dont see the value in your purchase today. We are not interested in forcing you to keep your bid package. I will be happy give you a full refund. May I place you on a brief hold as I process that refund?
02:36:37 PM [Ashley] Yes. Thank you.
02:37:11 PM [SANDRA]
I have removed all the bids from your account. I have let your bank know about the refund today and you will see the credit of $79 to your account in the next 3-5 business days. Your confirmation number from our system is *******.

Is there something else I can help you with?

02:37:49 PM [Ashley] If the refund doesn't come through in the next 3-5 business days, is there a number that I'd be able to call?
02:38:05 PM [SANDRA] *******390
02:38:25 PM [Ashley] Thank you very much.