Ashley D.

Update: customer service contacted me for a full refund. I was pleased to see that they resolved this issue in a timely manner without too much trouble.

I ordered a dress from JJs House and it arrived quickly. When I opened it the fabric wasn't of good quality and one of the straps was unraveling. I contacted their customer service and even sent a picture and they are refusing the give me a refund. They are offering percentages off a future purchase (never going to happen) or 20% off my purchase price, both of which are unacceptable. I ended up having to go out and buy a new dress for my event because I was comfortable wearing a dress with an unraveling strap for fear it would come apart. They don't stand behind their products or the quality. This has been quite a disappointing experience and now I'm stuck with a dress I didn't/can't wear. Save yourself the headache and don't buy from them.