Order a pair of shoes, which were lovely, but they were a size too small. I need to exchange, they do not partake in exchanges. I was told to return and re-purchase the shoes in a larger size. I was told I had a paid shipping label. Turns out the shipping coast came out of MY REFUND, which was NEVER communicated. Also the price of the shoes increased by $10, or $17 if you count the coast of the shipping I had to pay for. They will NOT honor any pricing. I am required to pay the new increased rate. I will NEVER order from this site again.
Dear Ashley,
Sorry for the inconvenience. We sincerely accept your suggestions, and will try to provide better service for you. In regards of your cases, please submit a new ticket to our CS team, they will help you to solve out.
Sincerely,
Miniinthebox