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Ashley D.

Contributor Level

Total Points
80

1 Review by Ashley

  • LightInTheBox

11/11/15

Order a pair of shoes, which were lovely, but they were a size too small. I need to exchange, they do not partake in exchanges. I was told to return and re-purchase the shoes in a larger size. I was told I had a paid shipping label. Turns out the shipping coast came out of MY REFUND, which was NEVER communicated. Also the price of the shoes increased by $10, or $17 if you count the coast of the shipping I had to pay for. They will NOT honor any pricing. I am required to pay the new increased rate. I will NEVER order from this site again.

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LightInTheBox F. – LightInTheBox Rep

Dear Ashley,
Sorry for the inconvenience. We sincerely accept your suggestions, and will try to provide better service for you. In regards of your cases, please submit a new ticket to our CS team, they will help you to solve out.

Sincerely,

Miniinthebox

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