Ashle S.

Please don’t anyone EVER buy from ebay. The one and only time I ever bought anything from their site was for a $300 cell phone. I’m a single mother so I worked my butt off and saved up just enough for this phone. With Cricket being bought out by AT&T, phones that are not GSM capable will not be able to be used for the Cricket service. This change happens in just a matter of days. I saved up and bought this phone well before the change happened so I wouldn’t be without a phone. I got the phone in the mail, and it didn’t work. I called Ebay right away explaining to them my situation and how I needed my money back. They said I had to wait 5 days and if I don’t hear from the merchant, they will refund my money to my paypal account and tell me what I need to do as far as sending it back. I wasn’t fond of having to wait. I figured I should be able to send this broken phone back right away since it didn’t work, but I waited because I had to. So I call ebay back after the 5 days for my refund, they tell me I wont be getting a refund until the merchant has received the phone back. I explained to them the situation with the cell phone company being bought out and im on a huge time crunch now because I was sent a damaged phone. They didn’t care at all. They still refuse to refund my money until I go to kinkos, print out the label they sent me, return the phone and then wait for it to reach the merchant. I will NOT have my money refunded back to me before Cricket makes the change to only GSM capable phones. This means im not only out hundreds of dollars (not only for the phone itself but the accessories for the phone as well as the cost to turn the phone on and the first months payment, as I switched to a new carrier, and none or this is refundable). Ebay and Paypal together have seriously screwed me. Neither of them will refund my money in time to buy a new phone. I will absolutely NEVER buy from ebay again ever and I advise anyone else to stay clear of ebay aswell. They not only lie to you but they are completely unwilling to work with you which should be their priority when being sent damaged items. Their money back guarantee is only if you’re willing to go completely out of your way to do things they way they say to do them. I shouldn’t have had to wait at all to send the phone back. I should have my money back by now.