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Ashleigh K.

Contributor Level

Total Points
81

1 Review by Ashleigh

  • JJ's House

6/26/14

I am extremely disappointed in this online store i ordered a wrap for my mum for my wedding, when i received the wrap it is clearly the wrong colour i ordered champagne and the wrap is a pink colour i even showed them a photo with the dress(which is champagne) so they could see, after multiple messages i am still unable to receive my full refund (even though their returns policy says if the colour is wrong you are entitled to a full refund) i would not recommend this store to anyone!

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JJ's House R. – JJ's House Rep

Dear customer, thank you for taking the time to provide us with your feedback. We are sorry to hear that you did not enjoy your experience with us.We have reviewed all your comments, and we truly hope that we will have the opportunity to welcome you back. Should you wish to discuss your experience further, please do not hesitate to contact us directly viafeedback@jjshouse.com. We believe we are able to provide you a most satisfying solution.

Sincerely yours,
JJ’sHouse Service Team

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