Ashlee O.’s Reviews of Sammy Dress & more

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Sammy Dress

Prom Dresses

“Missing items, wrong sizes, VERY disappointed”

8/3/15

First off, my order shipped in two different packages. The first one arrived within the 7-10 business days as promised. However, the second package did not come in until 15 business days... very upset that I was told it would come 7-10. Also, when I received the clothes, I was highly disappointed. One dress was past my knees, one dress showed my butt, one shirt showed my belly button, and a medium size pants (which I normally wear small or medium) came up a good six inches off the ground (too short). After of the clothing I order (ordered 7 items total)I can't wear and I can't ship them back because I'm not paying another $20 for that. I also ordered a dress that was never sent. I could only expect that when I order things for a website- at the very LEAST- the exact clothes I placed in my cart be the ones that I actually receive. Just so disappointing that I wasted $70 of my hard working on money on clothes that I can't even wear, can't return, or never received. Will definitely never order from here again. I guess I learned my lesson.

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sammydress h. – Sammy Dress Rep Over a year old

Dear Ashlee O,

I want to start by extending our thanks to you for providing your extremely valuable feedback to us.

We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

The clothing sell on our site are Asian Size, we kindly suggest every customer refer to the Size Chart before they order.

Thank you so much again for bringing the issue to our attention. We welcome all feedback as it enables us to continually improve to provide even better service to all our customers.

We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.

Kind regards
Sammydress Customer Service
http://www.sammydress.com/