Aseel A.’s Reviews of Raffaello Network & more

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Designer Clothes

1/8/16

I bought a pair of designer shoes from this site and received them within five working days. Not only is the product clearly fake - NOT leather, the labels are wonky and clearly glued on, and no certificate, I cannot get to the online returns form as when I click on the link there is an error and it goes through to a "cannot connect to database" page!
I am fuming right now and if I can't get through to the customer helpline to return these shoes I will be reporting this as a fraudulent website!

Just to update - I did manage to return these shoes and received a refund of £126.00 (having paid £141.00 for the shoes plus a few pounds extra for delivery. All in all a relatively decent returns procedure once I had managed to access the returns page.

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Maxime G. – Raffaello Network Rep Over a year old

Hello Aseel, we are sorry for your disappointment but we can assure you all the products we sell are genuine and come from licensed distributors. We are a legitimate Italian and company and are in business since 1998. It is against the Italian law to sell replicas so I can assure you we wouldn’t be on the market right now if we were selling fake products. As far as the return page is concerned, there is a technical issue and we are working on it to fix this. You can use the following link in the meanwhile: http://www.raffaello-network.com/raffties/refunds.php
Our customer service attendants will reply to your email with all the return instructions.