A S.

Months ago I bought NFL tickets from StubHub at a location 5 hours away. Arrived at the event yesterday and was informed that my tickets were invalid! They were confiscated immediately and it was explained to me that the seller had RESOLD my tickets on NFL Exchange. Therefore, I paid $200/ticket for something that I could not use. The game was nearly sold out which forced me to spend MORE money to simply get in the doors (my very first NFL game, five hour drive, limited choices). I am now out my original ticket money, my new ticket money, along with gas money and a $150 hotel room.
I called Stubhub immediately after getting the information from the box office. They did promise to process a refund for the original tickets and told me they would also credit 10% for my "inconvenience"... $48... wow what a gesture!... (sarcasm)... Today, I log onto StubHub.com and see that my "inconvenience" refund is showing as a CREDIT to be used on their website for future purchases. Are you kidding me?!?

I have never used StubHub before and I will never use them again. I was told by TWO of the box office reps to NEVER trust StubHub for ticket purchases. They are constantly having to tell people they got scammed. I was advised to only use Ticket Master or to go through the event website directly. Every time you go through a third party you have a 50/50 chance of being screwed... and believe me that is one of the WORST feelings in the world.