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I ordered a novelty mug that took over 30 days to arrive and it was in pieces. The return policy online suggested that I take pictures with the delivery person handing it to me to 'prove' that it had arrived that way, it seemed like such a hassle, I was hoping there was an easier way to get in contact for assistance and actual customer service.
A S.'s review of LightInTheBox earned 4 Very Helpful votes
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Available trustworthy clear honest kind and good taste for goods
The quality of the swimsuit is not good. The material looks cheap and it has no hem.
Dear customer,
We are sorry for the inconvenience and your broken mug. Unfortunately this may happen during transportation. We would gladly change the mug for a new one, but there are several steps you need to do. As you mentioned earlier, you need to take a picture with a delivery man ALWAYS to protect yourself. We will open a Customer Service ticket for you and you will be able to check the progress of your request by accessing My Tickets on our website. Follow this link to view the ticket center: http://www.lightinthebox.com/index.php?main_page=ticket_center, and our customer service team will help you there. Don't forget to attach all the pictures!
Thank you,
LightInTheBox