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Their site clearly says full refunds will be given within 10 business days. 15 business days after USPS says they delivered the item, still no refund. I contacted them and they said they cant locate the item. I offered a tracking number confirming delivery and they said to allow another 10 business days for research. I filed a claim with paypal. Do not waste your money!
Total scam! Customer service never responded after 4 emails. Items never arrived.
Dear customer,
Thank you for sharing your experience with us. We are so sorry that we didn't meet your expectations. Please kindly note that the order NO. You provided is incorrect. Could you please tell me your order number so that we can solve your problem as soon as possible?
I’m looking forward to your reply, thank you very much!
Best regards,
TBdress Team
a hasn’t received any thanks yous.
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Empty.
Hello A. S., thank you for your feedback! We are so sorry to hear about this experience and would love to work with you to get this resolved. Please reach out to us here via private message and provide your full and complete order number and we would be happy to work with you to find out what went wrong with your purchase. Thank you again, we hope to hear from you soon! Sincerely, Julian