Arwen C.

"I will never use this company again. On April 19th I ordered three Kings & Queens sugar body milks for my friends. The total shipping charge was $25.95 USD to be sent from Belgium to Greece which is expensive but still within reason.

After having sent several emails over the following 12 days asking when my order would be shipped and opening a case for non-receipt in Paypal, I finally got a reply with a tracking number. When I entered the tracking number on the site I was directed to, it turned out that the package has not actual been shipped yet (as of May 2nd).

I then had a look at my Paypal case and discovered that it said I only ordered 1 item. $25.95 USD for one 200ml body milk to be sent from Belgium to Greece is ABSOLUTELY OUTRAGEOUS, the most it should cost is about $8.00 USD and that's stretching it. The body milk was only $6.80 USD.

I have been ordering beauty products from all over the world for years and I have never encountered such bad service and practices from any company that I have dealt with. If FragranceNet.com doesn't have something in stock, they should give the customer the choice of wether or not they want to back order something and wait.
Also, they should not be overcharging customers for shipping to line their pockets. And changing someones order without informing them and then not adjusting the shipping, that is downright swindling."