I bought some cloth for my girlfriend and payd via Paypal, I received a mail of purchase in the name of NERO and this mail: *******@gmail.com. In my page account the order still appearing as "Processing" ¡But has passed more than a month! Did I payed 30/10/2015 23:52:14 GMT-06:00 with the Id. De transacción: 13S*******0152. Have nothing yet. No idea when I can have a Tracking Number for what I payed to know the advances of our bought. The order number is H**************. We really hope can help us to solve it soon! Thanks regards
Dear Art P.
Thank you for being kind enough to tell us about your experience.
First, I want to start by saying how sorry we are about the stock issue.
The item you ordered is hot sale and there have been significant supply issues with the manufacturer. We had originally submitted a large order to them, however, despite repeated assurances, they only provided an incomplete batch which is far below the replenishment level to meet consumer demand.
We are extremely sorry. We will work together with the customer to resolve the issue as best as we can and as quickly as possible.
Kind regards
Rosewholesale Customer Service