Arthur K.’s Reviews of PickupFlowers & more

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Flower Delivery

2/18/15

I ordered 12 red roses and a teddy bear for my girlfriend in Suriname to be delivered Friday the 13th (day before Valentine's Day). I received a confirmation email with the order number stating they would deliver within 3-5 business days and after five days and still not hearing confirmation from my girlfriend that she received flowers, I contacted the company to which they said they would send an email to me when they would be delivered. I am going on 7 business days and still nothing. No one answers the phone at the California number *******697 nor do they return your message. I will finally flat out ask my girlfriend if she has received flowers (which is really going to ruin the moment) and then when I get confirmation that she hasn't, then I will submit a fraud claim through my credit card company to have the money reissued to my account and go through FTD florist to send her flowers.

Tip for consumers:
Save yourself the headache and DON'T USE THIS FLORAL SERVICE!

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Thank you

Betty M. – PickupFlowers Rep Over a year old

Dear Arthur,

We sincerely apologize for the inconvenience caused. Customer satisfaction is one of our most valued principal. Kindly know that we have a 100% customer satisfaction policy, whereby we offer a refund or replacement for your order.

Please provide us your order number. You can reach us any time at: betty@pickupflowers.com or 011-4153159697. We'll surely take action on your complaints and as per your request & as our policy we'll try for replacement or refund.

Please be assured that the solution would be to your satisfaction. We sincerely apologize for the inconvenience once again.

Warm Regards
Betty,
Customer Service Manager,
Pickupflowers.com