aroosa n.

I gifted a birchbox set to a friend of mine (she is addicted to make up and Ipsy doesn't do gift sets) when she received the email informing her the box was coming in a few days, she was ecstatic. That was quickly short-lived. First the box was sent to the wrong address after that issued was fixed, the February box never came. She called Birchbox and they informed her that the time had passed and now they could only send a March box + an extra month. Well last time I checked it is March 30 and no box has come in as well. She has spoken to numerous employees and emailed dozen of times. I know its only been two months but I ordered the gift for her back in January. Worst customer service and with Ipsy offering far better products with a great little make up bags each month, Birchbox needs to step up or step aside. I want my money back.