Arlene K.

I purchased a refurbished computer, which I have in the past and have never had a problem. I received the computer, set it up, opened the dvd drive door and could not get it to close. RMA'd it back for a replacement. The second refurb I received was also defective but this time the dvd drive door would not even open. I sent this one back, asking for a refund because I didn't want to take the chance that a third one would be defective. I received an e-mail from the company stating that the RMA I requested was not what they received so they were shipping it back to me and suggesting I go through the manufacturer. I called them and after over an hour on the phone I was given numerous excuses. First I was told that the item was tested and worked just fine. Then I was told that the serial numbers did not match. They still wanted to ship the item back to me, which I refused stating that I didn't want to take back merchandise I had already found to be defective. They told me that the best they could do was to offer store credit(minus the restocking fee) because that was the terms of the purchase. I wasn't told that when I requested the 2nd RMA and asked for a refund instead of ANOTHER replacement. I feel like I have been given the runaround by this company and I am extremely disappointed in the service I received from them regarding this purchase.