Very disappointing customer service and return policy experience.
I bought my husband a Frederique Constant watch and it was malfunctioning upon receiving it. The needles stopped moving periodically - what use is a watch if it cant tell you the time? The back plate also kept falling off... I brought it to a high end jeweler who told me the battery was empty (in the first few weeks?) and that the watch parts were dirty because the back hadn't been secured properly which was causing the dust to enter and the watch to not work properly.
Within 5 months it was useless and one of the time needles FELL OFF and was floating around on the face of the watch!
Gilt wouldn't let me return it. I'm going to keep trying though.
I wont be purchasing another watch from this site.