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I signed up fro graze a few months back. Even though i was angry they charged me a dollar processing free for my first box which was supposed to be free i decided to stick with them. When I signed up I got my first box free and EVERY 5th box free. I am 100% sure that ever 5th box i got was free. I remember distinctly receiving multiple free boxes over the course of a few months. I agreed because I factored in the "free" box to the overall price and decided it was a good deal. A couple months ago i realized i no longer was receiving free boxes. I checked the website and saw they were no longer offering EVERY 5th box free. I also noticed they changed the minimum amount of delivers you can receive from 1 per months to 2 per month. They did all this without tellign anyone.
I was furious. I scoured my emails, their website, and my documents for proof that they changed their policy. They changed their website and scrubbed it of any evidence of their old deal. I wrote them about it and they said i was mistaken and only my 1st and 5th box are free. Not every 5th box. THEY ARE LYING! I am 100% sure i was getting "free" boxes well after my 5th box. They didn't even care that they obviously increased the minimum perchase. They didn't even bother to address it. I am so angry! DO NOT DO BUSINESS WITH THESE SCAM ARTISTS!
Ari K.'s review of Graze earned 21 Very Helpful votes
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Hi Ari,
I'm really sorry to hear your order wasn't the way you wanted.
Unfortunately it's right that, while we do have offers for your first box and fifth box free, we don't have an offer that extends to every fifth box free. You'll be able to check the discounts that your account was originally registered with in your 'welcome to graze' email - and it wouldn't be possible for us to change the information in an email you've already received. I hope this reassures you, though I realise it will still be disappointing.
The good news is we do still have the option of ordering every four weeks. This was something of a trial for us, which is why it doesn't always show up as an option at the moment, but we can start a new order or switch an existing order to this frequency on request - just pop us an email:)
I hope this is helpful for you, but please don't hesitate to get back in touch if we can help out any further - hi@graze.com.