I guess everyone has different shopping expectations... but I have never had one single bad experience since my first order in 2012. You have to go into the experience with the understanding that the prices are discounted BECAUSE they place mass orders from other companies and you'll have to be patient when awaiting your goodies. I've never once experienced disappointment with the items I have received or the cost and am always happy to tell my friends all about Zulily. I have been and probably always will be a completely loyal Zulily shopper :) I can't imagine a more spectacular experience with online shopping!