They don't ship when they say they will, and when I contacted them to cancel the order (cause the supplier hasn't even started to ship a full week AFTER expected arrival- which is 3 weeks after I paid them) I was told they had to contact the supplier to cancel the order and that I MIGHT get a cancellation confirmation OR I might have to wait for the item to arrive (whenever that might be) and then I'm welcome to return the merchandise for free. Ain't that nice. ABSOLUTE CRAP!