Thumbnail of user ar5268

A R.

Contributor Level

Total Points
80

1 Review by A

  • LivingSocial

8/5/14

I just want to start off by saying how dissatisfied and underwhelmed I was when I arrived to my hotel Barcelo in Los Cabos San Jose. We stayed at the same hotel a year ago and it was absolutly an amazing vacation we didn't leave the resort once. This is the same hotel company as the other and there is only 1 Barcelo in Cabo. When I asked customer service about the change apparently it happened 8 months ago that they moved a couple of buildings down. When I purchased this voucher I had the idea I was purchasing the same hotel that I stayed at Barcelo a year ago. It's on the same street and the photos online look exactly like the first hotel we stayed at a year ago but that's very deceiving. First off none of the waterfalls in the whole building worked. Our beach front ocean view was obstructed by construction everywhere. Our refrigerator did not work. There were cockroaches in the room and in the buffet area. The ac was barely blowing and we were just as hot inside as we were outside. When I went to customer service they just shrugged their shoulders. When I called living social from Mexico I was told I could get a 50 dollar credit. 50 dollars won't make a dent in the amount I paid for this whole vacation to be staying at a horrible disgusting hotel. I asked if I could at least get a cheaper hotel in the area to accommodate me for the my horrible experience and I was pretty much dismissed. I am so upset about this whole deal it was far from a vacation and I had to spend even more money to eat out because we didn't want to eat any of the roach infested food. All of the awards this hotel had showing in their lobby was from 2013 when they were at the other location. I've been using living social for a long time and have had nothing but great experiences until now. I'm very disappointed at how they handled my complaint and offered me 50 dollars In living social vouchers. After this I will never use living social again and I will spread the word by mouth and reviews. I'm very angry and upset that I waisted my money on a vacation that was far from feeling like a vacation. Not to mention I talked my friends into getting this voucher as well now I look like the fool for recommending such a terrible hotel.

A hasn’t received any votes.

A hasn’t received any thanks yous.

A doesn’t have any fans yet.

A isn’t following anybody yet.

Empty.

Similar Reviewers on Sitejabber

Thumbnail of user davidb11258
12/14/23

I've been trying to access my living social account and paid vouchers for a week. Every time I...

Thumbnail of user ehababdelnaeim
10/3/23

Purchased AeroPress Inspired Manual Coffee Press From Obero International Ltd. And just received...