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April p.

Contributor Level

Total Points
80

1 Review by April

  • Groupon

2/12/14

I was in touch with a customer service representative there named Josh. He was the most pretentious person I've ever dealt with. I told him that I had a $10 off coupon that I wanted to use, and he talked to me as if I was a child who made up the coupon. I specifically told him that it was for upgrading my app, and his words were 'only certain customers get that promotion during certain times'. Because I would want to call in, put on hold for 10 minutes, for a coupon I made up - he told me he had no record of that promotion and acted like I just made it up. Can anyone just get a job at Groupon? It sure seems like it. Josh obviously had no idea what I was talking about, even when I tried to explain to him that this was stated on my app, and I even told my boyfriend to upgrade so he could use the $10 off as well. It worked for my boyfriend, but not for me. Josh goes on to suggest that maybe my boyfriend had an invitation/email and I got the idea off my boyfriend which is why i'm calling in. I'M THE ONE WHO TOLD HIM ABOUT IT. It's really odd to me that Groupon runs promotions which their workers are clueless about. They should train their staff to be more knowledgeable and to not talk to customers of many years in such a belittling tone. Worst customer service experience I've ever dealt with. I've heard many complaints from my friends over the years about Groupon's customer service, i'm sad to say how correct they were. I will never deal with them or reps like Josh again. The least they could have done was offer me a discount for my time.

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