Anynomus A.’s Reviews of SeatGeek & more

Anynomus's Profile

Review 1
First Reviews
0
Votes 13
Thank Yous 0
Fans 0
Profile Views

176

Contributor Level

Total Points

Concert Tickets

4/25/15

I went to purchase three tickets for tomorrow nights Yankee Nets game and entered all my credit card information. I received an email staring that I would receive a conformation email shortly. Several moments later I received an email stating the tickets were no longer available and that they had been sold. I called customer service to inquire and was again told the tickets were sold already. Keep in mind I already payed for them and I had recieved conformation about them. Ten minutes later I went onto StubHub and bought the same three tickets. Go home Seat Geek! I would never recommend you to anyone.

Comments (0)
370K Views

Helpful (13)

Thank you

SeatGeek T. – SeatGeek Rep Over a year old

Hi there,
Sorry to hear you had an order that could not be confirmed. We understand how frustrating that must be and wish we could prevent this from happening. Because we are a search engine and aggregate listings across many different websites, it is possible that someone might try to purchase the exact same tickets on the website that the tickets are listed on and on SeatGeek simultaneously. These cases are rare, but do occasionally happen. The good news is that you should not have been charged for any tickets. Depending on the payment processor, sometimes you may see a pending authorization hold on your statement, which is the bank's way of making sure you don't overdraw if the charge is accepted. As soon as the vendor knows that your order can't be confirmed, the charges are voided and will automatically drop off your account. Hopefully, the pending authorization hold dropped off your account shortly after you wrote this review, but if this was not the case please get in touch with us at hi@seatgeek.com. We'll make sure everything is made right!