Anthony T.

Hello Anthony! Thank you for your comments! We do indeed have an "all sales our final" policy on our website. This policy is standard across the ticketing industry. The reason for this is because tickets are time-sensitive items with a strict limit on their value. Once the event passes, the tickets lose all their worth. As a result, when you return tickets, the ticket seller is taking a chance, because they may not be able to resell the tickets again prior to the event. It's also true that pricing in the secondary ticket market is dynamic - ie: always rising and falling. This means that, should you return your tickets, your seller may not be able to sell them again for the same price you paid. Both these factors combine to make ticket return very risky for sellers - and, if the business were risky for them, they wouldn't be selling tickets and providing you access to great events. We do, though, offer various avenues for customers in a bind: First, you can choose to purchase event insurance for your order to cover you in case of certain medical, weather, employment, and military-related emergencies. Second, you could see if your ticket seller would be able to exchange tickets for another event. Third, you could resell your tickets via our consumer resale website. Fourth, you can contact us and we'd happily see if we could assist with a discount on a future order. There are definitely options for you, because we certainly want to assist as much as we can!