This makes me look a little foolish however, I'm submitting this review for the "Greater-Good". On 6/29/15 I purchased a NEW Fish-finder for my Predator kayak. I planned on using my "early Christmas present" this spring. I had a very busy schedule when the Elite-4 arrived so I just stashed it till last week when I opened it up to install on the kayak. To my surprise, what I had received was a used, returned unit that had a Badly scratched face, a X-ducer cord that had been cut in two places (both cuts were identified with old tape and a marker.) Additionally, the power cord was "well used/ shortened". After a lengthy discussion about how sorry they were... They refused to do anything at all, The Supervisor was supposed to return my call, but never did. PLEASE take the time to check your order. The original purchase order, shipping box, etc. were of no value at all. I will be contacting Lowrance to drop a dime on this Substandard Retail business! Purchase Order #: FOS*******E