Anthony R.

Short but sweet. Bought form them a few times. Always got the right part I ordered and genearaly some extras in the box to say thanks. Stickers etc. Nothign worth anything of course. But seemed like a fair deal to me.

Spoke with them at their phone number. I think they are night owls. Contact after 12 midnight. They are going to have me return the screen, Lucky I called *******876 just befor hitting submit on the BBB.org website. Lets see how this goes. I have confidence in them inspite of it all. They are still in business. I guess low prices come at a cost. But I did spend about 50 bucks more then other places I saw and I'm going to have to spend return shipping to I bet. *Sigh*

Previously:
People are not american nor do they speak english it seems. I think they use a translation program to find what you are saying. I notice their web site has numerous grammatical and spelling erros. And I suck at both so theirs must be totaly horrible. I ordered a new screen for my laptop. Wrong part. Since I notified them The lines of communication have seemingly gone non existant. I agree, that first comment entry to their site(The very positive one) here is BS and by the grammer I would have to almost totaly say it's them. Don't buy from these SoBs! It's yer money. I don't think they are scam artist just very nieve business people. Plus on their site, they only post the top five star comments. 8-( People have no honesty or integrity.*

In the end I have my working screen. I retract that they are dishonest or lacking integrity. A bit clumbsy yeah, But I believe they are trying to be fair an honest people and if given alot of patience can help resolve issues. It is very important to use their ticket number and their customer service site to track your issue. That's how they work best for you. Your questions will go unanswered if they fall off what's really going on. In a word SIMPLE. See my comments in conversation.

In my own honesty, I did order the incorrect part. I did as much research as possible. Everythign pointed ot that being the right screen. In my own ignorance, I didn't know there was a part number on the back of the screen. I could have matched that up or sent them an email. BUT big BUT, It would be nice if their web site, Asked you for specific information or if the order handler asked you first hand to double check your part number, But it is posted on each screens web site the part number info. Not so sure it correlates but an email might have saved me some pronlems and a better designed site would have as well. A site that tells you or asks you for the info to correctly match your part. Enough said.