Anthony P.

The actual Lyft service is convenient and somewhat reliable (I'd give the actual service a 4). However, I was erroneously charged 3 times for a single ride and then I realized how terrible Lyft's customer service is. They are the only company I have encountered that doesn't have a phone number for basic customer service issues. They instead force you to go through emails, which they essentially completely ignore. EVEN COMCAST HAS A PHONE NUMBER (granted that phone number is one of the more useless phone numbers in existence). Simply put, a business can't operate in this fashion and, unless they change things, they are going to always lose to Uber. I had been using Lyft very consistently for months before the charges happened. I will now never use it again. I hope some other people see these reviews and figure this out before something shady happens to them (for some reason I assumed Lyft had great customer service before I actually had to deal with it). Lastly, their website tells you, if you see charges you don't think are correct, NOT to dispute the charge with your bank before they get a chance to figure it out. This request is both strange and ridiculous; its strange because Ive never encountered this stance from a company before (they go as far as to tell you to withdraw your dispute if you already filed one) and its ridiculous because they ask you to not dispute it while simultaneously having absolutely nonexistent customer service. Get your "stuff" together Lyft.