Anthony H.

I booked a stay through VRBO. We have no flights to get to the location, which is in lock down anyway. VACASA states that a refund is only issued before 30 days prior to the stay, but they don't state this through VRBO. They have offered a credit, but we live abroad and do not want a credit. At times of crisis, companies have the chance to show their true colors and really build loyalty and happiness. Instead of showing caring, VACASA has chosen greed over keeping customers happy. You have a chance to change your policy and look after people at a time of need. Please consider doing this before no one uses your company ever again. Society is not interested in excuses and company policies at a time when we should be looking after each other and when people are desperately in need of money.

Rubbish customer service, failed to keep their own promises.
Ebookers changed our flights due to an airline schedule change. According to the airline, they were given a choice of 4 new flight options and should have consulted us - the customer. Instead they chose for us, changing the entire routes, airlines and lay over times, making the whole trip much more difficult than we had wanted. To make matters worse, they chose an option that I could have booked in the first place at a cheaper price. They never called us back, even after promising to do so 3 times and kept to their policy, stating that these were minor changes. Their customer service is awful and I would not use them again.