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I have bought a number of phones from banggood and they have always been OK, but this time my phone developed a number of problems, so after the sending of videos of the problems they said I should send it back for repair to which I agreed nearly three months later I still have no phone and it still hasn't been repaired and when I email them all they say is be patient. I would advise anyone not to use them because of there bad customer back up, It is an unacceptable time to be without a phone but all I get told is to be patient.
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I made a purchase from this particular website which turned out to be a bad purchase. I purchased...
Dear Anthony E.,
We are so sorry that you are not satisfied with our customer service.
Could you please tell me the order number and let me have a check?
For the product repaire, we need to send the return back product to our suppliers and ask them to repaire. They will return back to us once the product get repaired. We will send you once we get the repaired product.
Hoping for your kindly understanding.
Best regards
Banggood Team
Dear Anthony E.,
We are so sorry that you are not satisfied with our customer service.
Could you please tell me the order number and let me have a check?
For the product repaire, we need to send the return back product to our suppliers and ask them to repaire. They will return back to us once the product get repaired. The repaire time will be long sometimes. Please do not worry. We will send you once we get the repaired product.
Hoping for your kindly understanding.
Best regards
Banggood Team