You cannot contact the company at all directly! They have not live chat that EVER is OPEN, their phone number either rings for ever or just hangs up on you and they will not accept returns based on size unless you send them a picture and they decide if it is too big or too small? WTF! Further more they do not and will not provide you with the actual dimensions of their items so you can see if their sizes will even fit you before you order.
This place is complete scam