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Stay away. I seriously hope they go out of business. I wonder how they can even survive in this competitive market. It usually takes about 3 weeks to receive items.
My previous order, which was missing for some reason, arrived at my place after two months. And this last order, which was ordered for my mom, was supposed to be shipped on 10/29 or 10/30, and all of a sudden, the shipment is pending. The customer service representative responded as if it's not their problem, it's more like the manufacturer's problem. And that's the reason why ideeli is able to offer products at such a low price. F--- you. Never going to come back this website ever again in my life.
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Hi Anonymous,
Thanks for providing your feedback to us through SiteJabber. I'm sorry to hear that something happened in shipping and that your package was delayed arriving to you. There may have been a delay with the USPS or UPS when the delivery was being made if the package had been shipped by us for two months. When an order shows as "shipment pending" it means that the order information has been sent to our fulfillment center and they are working to pack it up and check the order before shipping. Sometimes it can show as shipment pending for a few days if there are any issues found while they are packing up the shipment. I'm very sorry that your experience with our customer service wasn't as pleasant as it should have been. I hope that this package has been shipped out or that you've been notified of the status.
Part of the reason we can offer such reasonable prices is because we don’t keep any inventory. Instead, we work directly with the manufacturers, who ship to us, and then we ship to you. This can result in a longer wait time than you may be accustomed to, but it also ensures a high degree of quality control, guaranteed authenticity, and those great prices. It can take items longer to ship because we don't have all of the item we sell in stock and we provide an expected shipping window with each item to ensure that the expected shipping window meets the needs.
I hope that theI issues with these two orders have been resolved. If anything is still outstanding, please send me a private message and I'll be more than happy to help you resolve it.
Best,
Jason Faria
Director, Customer Service