Anonymous U.

My experience as a member was great. I loved my shoes, loved the skip this month option. When it came time to cancel (after an entire year of being a member and 15 pairs of cute shoes from the site) I got on these review sites and got extremely nervous about how difficult it would be to cancel.

I just hung up the phone with Maggie, my rep. While yes, she did try multiple different ways to get me to keep my account, I simply replied to her, "Maggie, I am reading the reviews on how difficult it is to cancel and would like to assure you that I am not interested in any type of different membership. I am fully aware of what it means to cancel, and to save you and I the headache I am going to tell you right now, yes, cancel my membership completely."

My phone call lasted all of 2 minutes. I will update this review after two things. 1. I don't get charged next month (fingers crossed, I will be checking on the 5th) and 2. My order that I ordered right before I cancelled actually arrives on time (also fingers crossed)