anonymous T.

****************************************Buyer Beware****************************************

PLEASE READ AND GOOGLE GOKARTSUSA.COM BEFORE CONSIDERING THEM. THEY HAVE A "F" RATING WITH THE BBB.

Gokartsusa.com will lie to you about items being in stock when they are not. They are extremely rude. Pay more and buy from someone else.

I do not know where to start. In early November I started looking for a go kart for my boys for Christmas. After looking at several models I decided to go with a Trailmaster 110cc XRX 3 speed w/reverse.

I placed a order with gokartsusa.com on November 26 for that model. When I placed the order their website said it was in stock. My credit card was charged the full amount of $1420. 00.

Almost two weeks went by and I had not heard from them. I called them and they told me that the go kart had shipped and I should have received a call from the freight company.

They were going to put a locate on the shipment to receive tracking information. I called them later that day and was told by a different person that the go kart had never shipped because it has been on back order for awhile. I was told that the go kart would be in and ship on December 16 and I should have it before Christmas.

On December 19 I called them. I was told that the go kart had shipped on December 18 and as soon as they received the tracking information from the shipping company they would send me an email.

I became upset because it was suppose to be a Christmas present for my boys. They told me that I would not receive it before Christmas.

Almost a month had went by since I placed my order for a go kart that their website said was a in stock item. There website says 7-10 days or 1-3 weeks during busy times of the year. It had been almost a month. They insisted that I ordered the go kart when it was on back order which was not the case. Then their reason for it not shipping on December 16 was because the go karts got held up by customs.

Needless to say I was not happy. I told them that if I was not going to receive it until after Christmas I might as well refuse the shipment. When I asked them if they could adjust the price on the go kart I was put on hold for awhile. When they came back I was told no. I asked them if they priced matched other deals online because I found it 100.00 cheaper. They told me NO and that I would have had to show them the price when I ordered the go kart. Their website says you have 30 days to price match.

Apparently since I asked them if they could adjust the price or match a better deal they did not like that. They told me since I was disputing the price they would have to cancel my order. What! I told them that I did not call to cancel my order. The supervisor, Tara, told me that they should have the shipping information later in the day on December 19.

Thirty minutes after hanging up with her I receive a email that my order had been canceled. I called back and spoke with Tara. She told me that upper management had decide to cancel my order since I was disputing the price. So I guess asking them to make things right for a customer is disputing a price.

Tara let me speak with her supervisor, Tyler. He told me that they canceled my order because a was disputing the price and I said I would refuse delivery. I never had any plans on refusing delivery because I did not want to pay freight and restocking fees.

Needless to say my order has been canceled and they claim they will be refunding my money. From the other reviews I have read who knows when I will receive a refund.

This company never had the go kart I ordered in stock. If you want to deal with a company that is rude and lies then go with this company. Just be advised that you will have nothing but problems.

I have bad experiences from dealing with other companies but this tops them all.

I have disputed the purchase with my credit card company and will let them deal with this pathetic excuse for a company.

If I had to guess someone from gokartsusa.com will respond to this by saying, the customer ordered a go kart on back order and wanted it before Christmas and we could not guarantee delivery by Christmas.