Anonymous s.

We booked an apartment on Booking.com in Morocco for four of our wedding guests (two couples). It was the worst accommodation experience I have ever had. The man in charge of the apartment (Appartement AbouTarik – do NOT stay at this place) lied to us about everything from the start. It all started from the moment we reserved the apartment, but I'll cut out some things to keep it brief. When we arrived with our guests, Tarik said we had to pay more money than on the confirmation from Booking.com because we (according to him) only selected two people for the reservation, but four people were staying there. However, it states explicitly on our confirmation that we reserved the apartment for up to 8 people – there was never an option to select the number of people. But he wouldn't budge and refused to call the Booking.com customer service. We couldn't back out of the reservation because then Booking.com would charge us the full price (if you cancel after the 7-day grace period before the start of your reservation, you pay the full amount). We were locked in. I contacted Booking.com after the fact, but they have done nothing but support Tarik. I have been corresponding with Booking.com customer service for over three months. They initially stopped contacting me, but then offered me a refund after I contacted Consumer Affairs. However, they still have not sent me the refund. Every email I received from Booking.com was from a different person who was not familiar with my situation (half of them in French and half in English). In the end, Booking.com has done nothing but prove to me that con-men can operate on their website and Booking.com supports them instead of their customers. If you have problems with Booking.com, they will do nothing. They will give you the run around and your correspondence will never be with the same person.