Anonymous N.

First of all. Everyone complaining that they don't tell you that you automatically signed up to have your account charged 39.95 a month once you make a purchase unless you "skip" the month and that its called the vip membership... I'm sorry but you clearly didn't look around or read much. It says it multiple times across their website and on your way to check out. It's not a scam just read before you proceed. I don't want to defend them to much because what I went through I don't think was so much legal on their part.

Four years ago I made a purchase and was full aware of the whole VIP membership. It just so happens the same month I made my purchase my bank card expired. When I realized I forgot to skip the next month and saw there was no charge from them I remembered my card expired and they couldn't charge it because it was expired. I thought that's fine I probably shouldn't spend the money anyway.

Fast forward to two months ago... My account went into the red. (We are on a tight budget and our money is very well planned out) I didn't know why. When I looked I saw a charge from them. I went to their site and looked at my account and they still had my EXPIRED card on file. I looked at my "credits" and I had one. I called them right away and told them I wanted a refund because that charge was not authorized by any means and it simply shouldn't have happened. She told me I needed to skip the month and I explained it shouldn't have charged because that card is expired. I got the "one time refund" (as she put it) and it was fine. I tried to ale my card info out but it will NOT let you without putting a new card in to replace the info. So I left it be.

Today I realized it was a new month and something told me to look to see if they charged me again. And they did! I called them immediately again and told them I wanted my money back and my VIP membership cancelled. She told me I had to skip the month if I didn't want to be charged. I told her I don't care if I didn't skip the month, it's not even legal to be charging that card because it's expired. She told me it would be refunded and my account would be canceled. After reading many comments about not getting the refund I will be watching. I have gotten the emails that confirm the refund and the cancellation.

I had never made a purchase after my first because the shoe looked different from the pic. Instead of a clearly white stripe from the toe to the heel (which the picture showed) my shoes have a silver stripe. I didn't complain because I thought the silver looked better anyway. After wearing them ONE time I had to walk across pebbles and the pebbles actually put HOLES in the soles of the shoe. And many pebbles got stuck in the shoe. The quality just seemed really crappy. I was disappointed with that.