You don't have to search hard for negative reviews about Eharmony. From the billing practices of auto-renewing (no matter what you set your account preferences) to the ghost profiles set up to make the membership look larger then it is, Eharmony uses all the scams to get membership dollars month after month. If a customer wants to get refunded a payment taken for a membership that was canceled, they will have to file a complaint with the BBB of California and or file a complaint with the Attorney General of California or file a small claim in the local court for Los Angeles area. In other words, the customer will have to fight a battle if they want to cancel the service. If this isn't the worst business practice for a business that you would think wants repeat customers then I don't know a worse way to treat customers. This makes me believe its a money grab on the way out since long term goals of staying in business are out the window. Do keyword searches for "Eharmony scam" "Eharmony complaints" "Eharmony rip-off" "Eharmony sucks" and you will find thousands upon thousands of consumer complaints on a variety of websites, not just this one. I can't figure out why they wont do business like a legit company and let users sign up, browse their database (on their own) to see of they like any of the members and place a profile matching percentage next to the profile and if someone wants to quit the service then just effen let them quit! The short term capital gained from pilfering a few extra months of paid service for a customer that wants to cancel will just permanently turn this customer into a non-customer and there aren't "unlimited" singles who will just keep signing up. Businesses need repeat business even for a company that sells the "idea" that you will not need them in the future. Membership on Eharmony is way down, they no longer have the lions share of the Internet dating market or even the cubs share and they are further hurting themselves with shady business practices. Here is how to get around any company that auto-renews, buy a pre-paid MC or Visa for the exact amount of the first payment from Walgreens or Walmart, use that card in place of your credit card, websites can't tell any difference. This way YOU have control and you don't have to close your bank card to get the payments to stop. Eharmony will try to run more money on that pre-paid card but they will get nothing haha :) You can monitor every failed attempt and you will be able to see how they "would" have ripped you off! Do this with any new online company until they prove to be good businesses.