Just gets worse: I set up a new order with a rep on the phone. I had to pay $16 to return the original business cards. The next day I got an email that said that if I requested a store credit instead of a refund, I wouldn't have to pay to return the bad business cards. See this:
On Jun 7,2014, at 2:00 PM, support <*******@zazzle.com> wrote:
To simplify our returns process, we would like to offer you an account credit that can be used to re-purchase your modified design, or any other product atZazzle.com. The account credit also allows us the option to waive the return and not require the unwanted product back to our facility. If you want to take advantage of this, please respond to that effect. For more information on account credits, visit: $answer/2085.
Dear Miriam.,
Thank you for your email.
The representative with whom I spoke to on the phone never mentioned the option you describe in your email. If he had, I certainly would have gone with that. Please give me a store credit for the $16 I spent at UPS to ship the cards back to you. I will use it on another order. Thank you.
We'll see what happens next...