Agree with most others about the payouts for high quality items. I've felt very disappointed at times. I have never seen my items that have been rejected resold. If they truly donate my rejected items then I'm ok with that because I'm not necessarily in it for the money. I have gotten some really great deals especially on kids clothes. If you know what you are looking for and how much you are willing to pay its definitely a good site to check out frequently. Customer service response time could be better though on lost items and questions. The bag turnaround also never seems to meet promised date.