Annita G.

Now I know many people have had problems with this company and I am luck to have not been one of them. I order two pairs of shoes. I got my confirmation number on the website and a confirmation to my email less than 5 minutes later. I noticed people said that they had a problem with contacting the company via phone. I called the company twice and the service was very good. Both women were pleasant to talk to and helpful and I wasn't on hold for anymore than maybe 5 minutes (probably less). Both times I called I asked for the delivery date for my shoes (because it did not show on the website) and they gave me the same date both times. However, the shoes came 2 DAYS before they were suppose to. I waited (not including the weekend as I ordered on Friday) only 3 DAYS for my package to arrive. The only downside was one of the shoes they had given me seemed to have been tried on and then returned. You can only tell because the bottom of the shoe had very little scuff marks on the bottom. I looked for flaws in the shoes (because another customer had the used shoes problem) but it was so small I actually could have overlooked it if I hadn't of looked hard. Overall, UrbanOg is definitely on my list for online sites for good quality shoes and manageable prices. The only downside was the fact that the shoes I had might have been worn already.