Annilee A.’s Reviews of Booking.com & more

Annilee's Profile

Review 1
First Reviews
0
Votes 3
Thank Yous 0
Fans 0
Profile Views

97

Contributor Level

Total Points

Hotels

8/16/14

I always book hotels via Booking.com. I always receive a survey to rate the hotel I stayed in. It only takes a day or two for the review to be posted. 15 days have passed and my review is still not posted. I emailed them several times and they gave me 4 business days as the estimated time of resolution. After 4 days i emailed them again and all they can tell me is sorry. They said they are still investigating the issue. The only reason why they wouldn't post my review is because I gave the lowest possible rating and explained what happened during my stay at a certain hotel.

They don't post negative reviews.

Tip for consumers:
Do not trust the reviews.

Service

Value

Quality

Comments (0)
491K Views

Helpful (3)

Thank you

Bookingcom T. – Booking.com Rep Over a year old

Hi Annilee,

I apologize for any inconvenience caused. Kindly note, once we have moderated for obscenities, we post all reviews as they were submitted (both positive and negative).
Could you please provide your reservation number? I would like to check this matter further.

Regards, Tal
Booking.com Customer Service Team