Annie V.

It's been a year since I got hooked on Zalora Phil. I have had bought numerous items that's of good quality may it be cheap or costly. The most expensive item I bought from Zalora is the ASICS sneakers where they gave me a discount though it was not included in their discounted promo that time which made me realize perhaps I've been a loyal customer hence I was given 10 percent off. The ASICS sneakers is really brand new and genuine. From Mango shirts and bags this brand is all authentic in Zalora unlike in Lazada where I bought a Mango sling bag a couple of years ago that's very disappointing. Delivery wise the items were always handled by the friendly and efficient 2go courier. Yes they are courteous and they make it a point to text or give me call when I have a package. Plus the 2go tracking system is also user friendly as in you can see in their tracking your package is out for delivery. For now, they changed their courier which is Airspeed.Its good but not as efficient as 2go. In Airspeed their tracking system makes no mention of your package is out for delivery however Airspeed also makes a call or SMS you before delivering your item. All my transactions are cash on delivery. One time I returned a K Swiss sneakers they gave me a refund via Credit Wallet that can be used in a year... still the actual amount of money I paid them. They did not charge me anything when I returned the K Swiss shoes. What I do not like with Zalora are their dress and shirt measurements for Women which are for SMALL sizes BUt still it is declared there that they have other sizes from Small to XL etc. Usually when we buy clothes we need to know the measurements of the different sizes because not all measurements for specific sizes are alike. Sometimes in other brand your bust size may be 44 inches which is XL but for other brands this can be a 2XL. At least we are aware of what to buy or not and if it will fit us perfectly. It is inconvenient returning an item especially when you live far from the courier's office. I do not buy pants and clothes without measurements mentioned in the details. I trust Zalora well but hopefully they could make an effort to post appropriate measurements for some brands without it.

Today I received my ordered item MANGO Tassel Quilted Cross Body Bag at a discounted price of P999.00. From the way it looked on the ad it was pretty. I got some second thoughts on buying though because I know the MANGO brand isn't that cheap so I gave it a try and see how the Cash on Delivery works and if it is indeed a genuine MANGO bag. Just as all the negative comments here i was completely disappointed with this product I have ordered. From its sales invoice it came from J And M's Online Boutique from Muntinlupa City. The Bag has NO TASSEL at all, it is dirty brown in color, it got frayed threads inside and obviously outside. The lining inside the bag has ripped off at a slightest touch... i thought maybe this is an old stock. The sling when you touched it is rubbery and sticky. The most part were the adjusment buttons of the sling bag, they seemed like cut with a razor blade... very poor craftmanship... I think MANGO will not approved of this substandard workmanship. Nakaka dismaya talaga! I really don't want to put even one star in their rating. I hope the LAZADA would examine their sellers carefully. Hindi ko na ibabalik itong bag dahil nawalan na ako ng tiwala sa company nyo and your seller. Nakaka dala sa inyo bumili uli. Buti nalang at di kamahalan ang nabili ko kundi mas lalo pa akong nanghinayang. Charge it to experience nalang. Bahala na po ang Diyos sa inyo pati ang inyong seller. Nawa po ay di nyo na ito ulitin pa sa iba. Pare pareho lang po tayo na mahirap and nangangarap na magkaroon ng magandang gamit kaso naloko pa ako.