Annie S.

HOVEROUND IS BEYOND HORRIBLE! Nice to begin with. They didn't measure me or anything. Just got the OK from Medicare, then out came a chair and they dumped it into my house. I never even plugged it in because I didn't know how. That's when I realized this company is SCAMSVILLE, USA! One day after delivery I filed a FRAUD CHARGE WITH MEDICARE! Because MC was renting it for me for 13 months, Hoveround took SEVEN WEEKS to pick it up and collected Medicare money while the chair sat there untouched. I told Charlie on delivery day 'IT DOESN'T FIT ME!" My legs were too long and the seat was too tight. It was NOT measured to fit me. The day after they Hoveround retrieved the chair, I met with two PTs and my doctor, and they all filed for a proper wheelchair made to fit. I have a scoliosis, pulmonary fibrosis, two new knees, a replaced neck and four rotator cuff surgeries, not to mention one fused wrist. Now I'm being taken care of by Travis Medical and they've wasted no time. FOR GOD'S SAKE, DON'T GET ANYTHING FROM HOVEROUND, MOST ESPECIALLY IF YOU'RE ELDERLY AND IN REALLY BAD NEED OF A WHEELCHAIR. They never even showed up to change, fix, or correct anything as promised. And if you have one and want to send it back to H, DON'T SIGN ANYTHING! BEWARE THE FINE PRINT, FOLKS! Scammed majorly by Hoveround and to think I believed it to be a reputable company! It definitely is NOT!