Annie K.'s Profile
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Member since: January 2011
1 Review by Annie
Ordered a pair of UGG boots, didn't fit properly,,,Should have known something was up when package arrived with no invoice or instruction for return/exchange. upon finally contacting via email about requesting a RA (according to their return policy)...I was told to sell them to someone...And if I returned them I would be charged $30 for the shipping (they charged me $20) plus 10% restocking fee, so I would be better off selling them and they would give me $15 off on another pair. Several emails later, I have yet to recieve an RA address and they are now ignoring me completely so I have contacted my CC company for assistance. I have learned my lesson; not ignoring a website that lists no contact info such as a telephone or address in the U.S...I got on line and found all these complaints simlair to mine and worse, why has this website not been reported to the AG office...I will be reporting complaint as soon as I get this resolved....What a bunch of thieving chinamen...
Annie from MA
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T N. one huge red flag to note when buying ugg:
the only legitimate site that uses "ugg" in its name is the official website of uggaustralia.com. any other site that uses ugg in its name is either going to send you fakes (and they're all over, not just in China) or will cheat you
you should also be paying attention to about us pages - if spelling / grammar are bad, it's probably not based in the U.S. if there's not a phone number or email address, it's also not a good sign. sorry this happened to you.