Ann G.

I will never purchase from this website again. They have caused so much delay. If only I knew that my purchase will take more than 5 days I should have not bought. I purchased a Casio watch for my mother in law's birthday last Sept 9. I made my purchase last September 02.

Here is my order tracking:

>2014-09-09 14:04:10 Your item(s) has been shipped with 2GO with tracking number D*******J. For more details on your shipment, please contact the shipping provider hotline (Mon-Fri 8am to 7pm; Sat 8am to 5pm): 02-*******

>2014-09-05 15:44:42 Your item(s) is being packed and ready for shipment at our merchant's warehouse.

>2014-09-03 09:22:57 We are processing your item(s). Please refer to the product page for more specific lead time of your item.

>2014-09-03 09:22:56 Your order has been successfully verified.

>2014-09-02 18:32:26 Thank you for shopping with Lazada! Your order has been received and is going through verification process. Next update will be sent to you via email soon.

It is Sept 11 already yet I haven't gotten my order yet. I tried to contact their costumer care but it takes so long to connect to their hotline. I sent them some emails and not satisfied with their reply to my concern. The tracking number that they have provided me is invalid too. I also called 2Go regarding this and was informed that they don't have it in their system and will immediately update me regarding my concern. It has been 14 hours since I called but I haven't received an update. It is really very disappointing. Please improve your costumer support and your delivery time. Be encouraged on how Zalora handles their costumers. They are way better!