Non existent customer service. They took a week to ship my refurbished computer, a Lenovo, and it came with a Windows 7 Product Key that is not valid and says the Windows is not genuine. After over a week of emails and phone calls from what should have been as simple as a patch and new key, I have heard NOTHING.
They did offer to replace it, but I thought it would be faster to get new product key. Silly me, I assumed they would actually do something. After reading reviews, I am dubious about getting a refund or replacement.