Really? Someone was actually able to have a verbal conversation with customer service? How does that happen? I just know that on more than one occasion, when I have had an issue, I will contact customer service. The rep may respond, but it is never with a clear resolution. When I write back for clarification or try for definitive (and hopefully) resolution, I do not hear back from them. Yeah, I am going to have to move on... It's all good when there are NO glitches. But successful resolution, based on my experience- and apparently others, is not a real possibility.